|Guarantee All products are covered by the manufacturer's warranty.
The length of this warranty is listed against each product and is valid from the date of purchase. The warranty covers all electronic and mechanical defects for this period excluding wear and tear. It excludes damage to materials and fabrics, except for any damage that is found immediately on delivery.
In the event of a problem with the product during the warranty period, our service team can be contacted by emailing us using the link on the store page. You will need to provide the following information:
Date of Purchase
Model number of Product
Description of problem
We will then advise our intended course of action. In the event that a repair to the product is to be undertaken, we will endeavour to repair the product at your premises. However, in exceptional circumstances (for instance, where there are repeated or multiple faults) we reserve the right to collect the product for delivery to our service warehouse where full diagnostics will be run.
The warranty covers the cost of all electronic and mechanical parts. It also covers associated labour cost of fitting these parts unless is deemed reasonable for the customer to fit the parts themselves.
An extended warranty is available on some products, for which the above terms apply.
Manufacturer's Specific Terms
If during this warranty period the materials prove to be defective, the manufacturer will replace any component that fails due to possible manufacturing defects, under the conditions specified below:
The equipment subject to warranty must be made available to the manufacturer for inspection and repair.
1.Parts shown to have been damaged due to defects in materials or manufacturing, will be repaired based on the following conditions. Complete replacement will only be made if recommended by the Technical Services. The warranty will not be extended as a result of replaced parts. This warranty does not cover more wide-ranging rights, especially those such as exchanges, discounts or compensation for damages, or the acceptance of any kind of additional expenses.
2.This warranty will only be deemed valid when the original sales receipt or invoice (indicating the model and date of purchase) is presented along with the defective model.
3.This warranty does not cover and will not award compensation for any damages arising from modifications or adjustments made to the product without the prior written consent from the manufacturer, in compliance with local or national safety or technical regulations.
4.This warranty will not be deemed valid if the serial number of the product has been altered or erased, has disappeared or is illegible.
5.This warranty covers only the final consumer and is not transferable.
6.This warranty does not cover any of the following situations:
a.Modifications or alterations made to the product which alter the characteristics described in the instruction manual, without the prior written consent from the manufacturer.
b.Damage resulting from:
Misuse, including but not limited to: (a) using the product for purposes for which it is not designed, or failure to follow the manufacturer's instructions on use and maintenance, and (b) installation or use of the product in a manner that fails to comply with technical or safety regulations.
c.Repairs carried out by unauthorised Service Centres or by the customer him/herself.
e.Accidents, lightning, water damage, fire damage, inadequate ventilation or any other cause which is beyond the manufacturer's control
f.Defects in the system to which the product is incorporated
7.The manufacturer reserves the right to make any necessary repairs at the Technical Service workshops or at the customer's residence